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Not receiving user activation e-mails?
Not receiving user activation e-mails?

Troubleshooting tips for e-mail delivery issues.

Maxime Gibeau avatar
Written by Maxime Gibeau
Updated over a week ago

In most cases deliverability issues are related to configuration issues with your e-mail provider.

As a first step, Contact your IT team and validate if you need to whitelist and @ e-mail domains.

If either of these domains are blocked, ask your IT team to add them to the company whitelist.

If the and @ are whitelisted already,ensure you can receive e-mails through it from another service (e.g. Gmail, Hotmail, etc.). If you are using an on-premise Active Directory with Microsoft 365, verify that DBEB is properly configured to receive external e-mails.

In certain cases, your e-mail address might have been permanently blocked due to failures, if you feel this is the case and have validated the steps above, reach out to our team at and we'll help you out.

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