In most cases deliverability issues are related to configuration issues with your e-mail provider.

As a first step, Contact your IT team and validate if you need to whitelist @fleetbybeem.com and @ fleetlane.com e-mail domains.

If either of these domains are blocked, ask your IT team to add them to the company whitelist.

If the @fleetbybeem.com and @ fleetlane.com are whitelisted already,ensure you can receive e-mails through it from another service (e.g. Gmail, Hotmail, etc.). If you are using an on-premise Active Directory with Microsoft 365, verify that DBEB is properly configured to receive external e-mails.

In certain cases, your e-mail address might have been permanently blocked due to failures, if you feel this is the case and have validated the steps above, reach out to our team at team@fleetlane.com and we'll help you out.

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