When a customer disputes a transaction processed by Stripe®, a Fleetlane associate sends you an Email message to notify you of the dispute. To counter the dispute, you must provide evidence such as receipts or communications to Fleetlane. The final decision is made by the bank of the customer who disputed the transaction.
Note - The status of a dispute and any updates that occur during the dispute process can be viewed through your Stripe® Express account.
For more information on the Stripe® dispute process, refer to https://support.stripe.com/topics/disputes.