We’re excited to introduce a powerful new addition to Fleetlane: DMS Appointment Sync — now available for all dealerships using Serti on Pro and Pro+ plans.
If your dealership uses Serti, this optional add-on is designed to eliminate manual data entry, reduce scheduling errors, and create a smoother customer experience by syncing your service appointments directly into Fleetlane — automatically.
What Does It Do?
The Appointment Sync feature connects directly to your DMS and periodically pulls in upcoming service appointments. These appointments are automatically populated into Fleetlane so your team can:
Quickly assign vehicles to appointments
Speed up the loaner checkout process
See real-time availability and upcoming bookings
Avoid double-bookings and manual calendar input
This not only saves your advisors time — it helps reduce friction for customers, which can lead to better CSI scores and smoother service visits.
Why Use It?
Here’s what your team gains by enabling Appointment Sync:
No more double entry: Appointments in Serti appear in Fleetlane automatically
Live updates: Fleetlane syncs with Serti every few minutes
Faster checkouts: Reduce wait times and paperwork at the service counter
Improved CSI: A smoother handoff and less waiting = a better customer experience
Fewer errors: Eliminate mistakes from manual copy/paste
How to Get Started
Ready to simplify your loaner operations? Watch the video below for a quick walkthrough of how the Appointment Sync feature works and how to use it in your daily workflow:
To activate Appointment Sync or Contacts Sync, reach out to our team or click here to get started.
If you have any questions or want to explore whether this is right for your dealership, we’re here to help.
— The Fleetlane Team